General Questions

1. What is SmartBuySA?

   • SmartBuySA is an online store that offers a wide range of quality products at competitive prices, delivered conveniently to your doorstep.

2. How do I place an order?

   • Simply browse through our categories, add items to your cart, and proceed to checkout. You'll be guided through the payment process step by step.

3. Do I need to create an account to place an order?

   • No, you can check out as a guest. However, creating an account allows you to track orders, save your details for faster checkout, and access special promotions.

Shipping & Delivery

4. Do you offer free delivery?

   • Yes! We offer free delivery across South Africa.

5. How long does delivery take?

   • Delivery typically takes 3-7 business days, depending on your location. You’ll receive tracking information as soon as your order is shipped.

6. Can I track my order?

   • Yes, once your order is shipped, you’ll receive an email or SMS with a tracking number and a link to monitor your delivery progress.

7. Do you deliver nationwide?

   • Yes, we deliver to all areas within South Africa, including major cities and rural areas.

8. What should I do if my package hasn’t arrived?

   • Please contact our support team with your order number, and we’ll investigate the delay immediately.

Payment

9. What payment methods do you accept?

   • We accept debit/credit cards, EFT, mobile payments, and PayFast for secure transactions.

10. Is my payment information secure?

    • Yes, we use secure payment gateways to ensure all your information is encrypted and protected.

11. Can I pay cash on delivery?

    • Unfortunately, we don’t offer cash on delivery at this time.

Returns & Refunds

12. What is your return policy?

    • You can return unused products within 30 days of delivery for a refund or exchange. Please ensure items are in their original packaging.

13. How do I request a return or refund?

    • Contact us via email or phone with your order details, and our team will guide you through the process.

14. What if I receive a damaged or incorrect item?

    • We sincerely apologize! Please reach out to us within 7 days of delivery, and we’ll send you a replacement or issue a refund.

15. How long does it take to process a refund?

    • Refunds are processed within 3-7 business days after we receive the returned item.

Products

16. Are your products covered by a warranty?

    • Yes, most of our products come with a manufacturer’s warranty. Check the product description for warranty details.

17. Can I cancel or modify my order after placing it?

    • Orders can be canceled or modified before they are shipped. Contact us immediately to request changes.

18. Do you restock sold-out items?

    • Yes, we regularly restock popular items. You can also sign up to receive notifications when an item is back in stock.

19. Do you offer bulk discounts?

    • Yes, we offer bulk pricing for large orders. Contact us for more details.

Customer Support

20. How can I contact your support team?

    • You can reach us via email at support@smartbuysa.co.za

21. What are your business hours?

    • Our customer support is available Monday to Friday, 9:00 AM to 5:00 PM

Account & Privacy

23. How do I create an account?

    • Click on "Log In" at the top of the website and follow the steps to register using your email address.

24. How can I reset my password?

    • Click on "Forgot Password" on the login page and follow the instructions to reset it.

25. Will my personal information be shared?

    • No, we take your privacy seriously and will never share your information with third parties.